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Privacy Policy

Terms of Use & Legal Disclaimer

Last Updated: October 28, 2025
Website: RiseZonePortal.com

1. Purpose

The Rise Zone Portal (“we,” “our,” “us”) is designed as a leadership and performance-improvement resource for hotel teams. All content, templates, and materials are provided for training and educational purposes only.
Use of this website constitutes agreement to the following terms and conditions.

2. No Guarantee of Results

The information, strategies, and templates provided through the Rise Zone Portal are based on proven best practices within the hospitality industry. However, results may vary by property, market, and operational conditions.
We make no warranties or guarantees regarding specific performance outcomes, guest satisfaction scores, or financial results derived from using these materials.

3. Data Confidentiality & Appropriate Use

The Rise Zone Portal is not intended for the entry, storage, or transmission of any guest, associate, or financial data.
By using this site, you agree that you will not upload, enter, or share:

  • Guest names, reservation details, or contact information

  • Credit card or payment data

  • Employee or HR information

  • Proprietary brand documents or confidential reports

All shared data and examples should remain aggregated and anonymized. Users are solely responsible for maintaining confidentiality in accordance with their company and brand policies.

4. Intellectual Property

All written content, frameworks, graphics, downloads, and templates on this site are the property of Rise Zone Portalunless otherwise noted.
Materials are provided for the internal use of registered members and may not be copied, redistributed, or published without prior written consent.

5. Member Responsibilities

Registered users agree to:

  • Maintain the confidentiality of their login credentials

  • Use materials only for authorized internal or educational purposes

  • Avoid sharing member-only content with outside parties

Any unauthorized use, duplication, or distribution of portal content may result in suspension or revocation of access.

6. External Links and Resources

The Rise Zone Portal may include links to external sites or third-party tools. We are not responsible for the accuracy, security, or privacy practices of these external sources.

7. Limitation of Liability

The Rise Zone Portal, its administrators, and contributors are not liable for:

  • Any loss or damages arising from use of this website or its content

  • Any decisions made or actions taken based on the information provided herein

  • Any errors, omissions, or interruptions in site functionality

Use of this site and its resources is at your own discretion and risk.

8. Modifications

We may update or modify these Terms of Use at any time without prior notice. The most recent version will always be posted on this page with the effective date above.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, USA.
Any disputes arising from the use of this site shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.

10. Contact

For questions or concerns regarding these Terms or the use of Rise Zone Portal materials, contact:
derrick@risezoneportal.com
Rise Zone Portal — Charlotte, North Carolina, USA

Privacy Policy

Last updated: October 28, 2025
Website: RiseZonePortal.com

1. Introduction

Welcome to the Rise Zone Portal (“we,” “our,” “us”).
Our mission is to empower hotel leaders and teams with focused actions and data-driven strategies to improve guest service performance. Protecting your privacy—and the confidentiality of your property and guests—is a top priority.

This Privacy Policy explains how we collect, use, and safeguard your information when you use the Rise Zone Portal and its related tools, forms, and resources.

2. Information We Collect

We may collect information in the following ways:

  • Account & Contact Information: When you register for access or subscribe for updates, we collect your name, email address, and any other details you voluntarily provide (such as property name or role).

  • Usage Information: We collect non-personal data on how users interact with pages and training materials to help us refine our programs and improve usability.

  • Technical Data: Wix.com (our secure hosting provider) automatically collects limited data such as IP address, browser type, and device details to ensure platform security and performance.

  • Feedback or Submissions: If you submit feedback, ideas, or internal performance insights, those entries are stored securely for internal improvement purposes only.

3. How We Use Your Information

We use collected data to:

  • Provide members with access to Rise Zone Portal content and resources

  • Deliver updates, communications, and learning opportunities

  • Analyze overall usage trends to enhance content relevance

  • Maintain the security and functionality of the site

We do not sell, rent, or share your personal or professional information for marketing purposes. Data is used only to support training, performance improvement, and community development within the Rise Zone Portal.

4. Data Storage and Security

Your information is securely stored using Wix.com’s cloud-based infrastructure, which includes encryption, firewalls, and controlled access.
Only authorized Rise Zone administrators have access to member data, and only for legitimate operational purposes.

All collected data is treated as confidential and will never be shared outside the portal without explicit consent.

5. Guest and Operational Data

The Rise Zone Portal is designed for training, leadership development, and hotel performance improvement. It is not intended for the storage or transmission of guest information or personally identifiable data.

Users must not upload or enter:

  • Guest names or contact details

  • Reservation information or folio data

  • Financial, credit card, or loyalty information

  • Sensitive HR or associate records

Any uploaded or entered content should remain aggregated, anonymized, or property-level only. By using this portal, you agree to protect your brand, guests, and associates by not sharing confidential operational data.

6. Cookies and Analytics

The site uses cookies to:

  • Keep you signed in securely

  • Remember your preferences

  • Monitor anonymous usage statistics

You may disable cookies through your browser settings, though doing so may affect site functionality.

7. Member Accounts

Members are responsible for maintaining the confidentiality of their login information.
You may request to delete your account or data at any time by contacting us at [insert your preferred contact email].

8. Third-Party Services

The Rise Zone Portal may include links to external hotel or brand resources.
We are not responsible for the privacy practices or data handling of those third-party sites.

9. Your Rights

You may:

  • Request a copy of your personal data

  • Ask for corrections or deletions

  • Withdraw consent for communications

All requests can be sent to [insert your preferred contact email].

10. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on this page, with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or data protection, please contact:
derrick@risezoneportal.com
Rise Zone Portal — Charlotte, North Carolina, USA

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